1. What could the Anglo nurse have said instead of ‘come on boy’ to avoid the insult?
2. Do you think the patient misbehaved with the Anglo nurse because she was not the primary nurse?
3. When the patient became very angry and starting swearing at the nurse, what should the nurse have done? Could she have said anything to calm him down?
4. The problem with the nurse’s communication was that she didn’t know the cultural meaning of the word she used. How could she learn whether certain language is culturally appropriate?
5. Why do you think reminders of the slavery era in America might still cause such angry responses in this modern era?