Data collection and sample. The data for
this study were collected using a web-based
turnover tool we developed (Tracey and
Hinkin 2005). The tool, which was launched
in summer 2005, was developed to provide a
means for identifying each of the major
turnover cost areas listed above. The
respondents—primarily HR and operations
managers—volunteered to provide data for
at least one position at their property. We
made no direct efforts to solicit respondents
beyond publicizing the existence of the tool
through the marketing efforts of the research
sponsor, the Center for Hospitality Research
at Cornell University’s School of Hotel
Administration.