In 1995, the psychologist Daniel Goleman wrote a book called Emotional Intelligence. It explained that understand emotions and managing your relationships with ther people was an essential skill. How well you manage your emotions is called your Emotional Quotient (EQ). Amazingly, people who have high IQs but low EQs often work for people who have lower lQs but higher EQs. So being clever can get you a job, but to succeed you need to understand emotions. What happens if you find out you've got a low EQ? Don't worry - you can improve it.