ICTs and the Internet have dramatically increased the
number of choices for consumers. Until the emergence of
the Internet, consumers could only access major brand
names and also those organisations in their immediate
vicinity. Consumers can now have much more choice for
searching and subsequently purchasing on the Internet.
The choice is availed from single products to dynamically
packaging holidays. For example, with the fast expansion
of no-frills airlines such as easyJet and Ryanair, as well as
with holiday packages and hotel rooms discounted at the
last-minute, travellers can enjoy low-cost travel. Oorni and
Klein (2003), however, found that low-cost airlines have
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high online booking ratios because they offer simple
products and are pursuing a direct sales strategy. Other
airlines with complicated yield management strategies
simply obstruct consumers to search for flights efficiently
without expert assistance. Leading global online travel
agents, such as Expedia, Orbitz, Lastminute.com, Opodo,
and Travelocity, are mainly successful for their provision
of a platform for one-stop shopping with significant
improvement in usability and interaction design (Klein,
2002). Comparing with traditional travel organisations,
making websites more user-friendly and with simple pricing
could help attract customers to complete the online
transactions.