Referred to Guest Registration Form, Mr. Hahn to use only shower room on 17/08/2016, I have asked all of my staff whether the guest complained about the Fitness ambience during the time he came, but no records were found from any staff.
However, my team already acknowledged the smell issue that Mr. Hahn mentioned and we tried our best to use the burner oil to make the smell inside the Gym more pleasant.
Anyway, in order to prevent the similar complaint, I already coordinate with Engineering (Khun Wichian) to schedule air-cons check and cleaning.