The main focus has to be on people and their
acceptance of the tools to be used. The primary goal
should be the development of a software management
process, in which the used tools are integrated. It was
often stated that voluntarily used tools (such as the
Wikipedia model) need to achieve a critical mass of
participants and information in order to be enforced
and shared in a company. Additional effort for filling
these systems with knowledge should be as small as
possible in order to gain a high level of use and
enforcement. In general, a self-explaining filling
structure and tools with further features should be
feasible. This facilitates reusing deposited knowledge
by providing efficient search possibilities. The danger
of unwanted outflow of knowledge also has to be
considered. At the IT-level this could be prevented by
corresponding access rights.