Illustrators
These are mannerisms that are unique to individuals.
They are what people do when talking. They are used to reinforce the verbal message they are sending.
They are usually related to the use of the hands, but they also include things that mark a person’s speech, such as the way one person may end a sentence, pauses in their speech, and emphasises words.
While these mannerisms are individualistic, the people are usually not aware that they do them until they see or hear themselves video or audio recorded.
Affect displays
These are the ways in which our facial expressions or our body movements reveal our emotions.
In everyday life, people tend not to monitor or intentionally control their affect displays. Their true emotions are allowed to show.
In certain workplace situations however, staff may be required to display emotions that are contrary to their real feelings.
This is the case where staff have customer-contact that requires them to smile all the time and present themselves as happy and nice when they may even feel the opposite.
Regulators
Everyone expresses themselves using regulators.
They are behaviours such as:
Nods
Stance
The direction and the duration of someone’s gaze
Vocal pitch
Raised eyebrows
The position/inclination of the head.
These behaviours regulate the verbal message, for instance, making it stronger or gentler, more authoritative or friendlier, casual or more formal. Just like illustrators, regulators are hardly noticed by the person speaking, but they are certainly noticed by others.
Adaptors
These are unconscious behaviours that are mainly nervous in nature.
People are generally unaware of making them.
Examples are:
Doodling during meetings
Itching your nose in a meeting
Picking your nails in a meeting
Scratching.
IllustratorsThese are mannerisms that are unique to individuals.They are what people do when talking. They are used to reinforce the verbal message they are sending.They are usually related to the use of the hands, but they also include things that mark a person’s speech, such as the way one person may end a sentence, pauses in their speech, and emphasises words.While these mannerisms are individualistic, the people are usually not aware that they do them until they see or hear themselves video or audio recorded. Affect displaysThese are the ways in which our facial expressions or our body movements reveal our emotions.In everyday life, people tend not to monitor or intentionally control their affect displays. Their true emotions are allowed to show.In certain workplace situations however, staff may be required to display emotions that are contrary to their real feelings. This is the case where staff have customer-contact that requires them to smile all the time and present themselves as happy and nice when they may even feel the opposite.RegulatorsEveryone expresses themselves using regulators.They are behaviours such as:Nods StanceThe direction and the duration of someone’s gaze Vocal pitch Raised eyebrows The position/inclination of the head.These behaviours regulate the verbal message, for instance, making it stronger or gentler, more authoritative or friendlier, casual or more formal. Just like illustrators, regulators are hardly noticed by the person speaking, but they are certainly noticed by others.
Adaptors
These are unconscious behaviours that are mainly nervous in nature.
People are generally unaware of making them.
Examples are:
Doodling during meetings
Itching your nose in a meeting
Picking your nails in a meeting
Scratching.
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