the telephone is a special means of communication: it interrupts and demands immediate attention so an the other speaker is not present and cannot be seen, disagreement misunderstanding are easier thoughts allows instant communication with no time for second people are less likely to compromise and more likely to be aggressive on the phone conversations are shorter and less personal, with fewer interruptions but more frequent acknowledgements(yes...I see...right...etc), more errors and more false starts
Because it is a special means of communication, the telephone needs Give more consideration to the caller because he cannot see you and respond Your non-verbal cues. Plan your conversation more carefully: phone calls are expensive and there more o if you are a secretary, screen unwanted calls frorm your boss to avoid interruptions: find out who is caling and keep a list of colera youbosswiLatuar32eak to. Don't be angry or rude to an angry or rude caler: itis difficult to be rude to some- one who remains polite. If callers are persistently rude or angry, ask them to repeat their problem: it isdiffi cult to repeat anger or rudeness. Always try to answer queries on the phone and give a convincing reason if you can't.