The purpose of the research was to assess the ICT change management requirements for building
successful systems-risk monitoring and reporting of Operational Risk Management (ORM) in SME. From the
review of literature, an instrument (closed ended questionnaire) was developed with the aim of covering the
research purpose. A minimum of N=90 respondents of an SME according to simple random sampling plan was
conducted. Multiple regression analysis was utilised to determine the percentage contribution of some of the
identified significant predictors of challenges posed by ORM solutions. The distribution revealed that only one
variable made significant percentage contribution, thus (how end users deal with implementation of ICT projects)
=0 .447, p < 0.01. The results additionally suggested that the variable contributed approximately 8 8.4% of the
variations in level of challenges posed by ORM solutions. The analysis of variance also revealed that the regression
coefficients were real and did not occur by chance. The recommendation is that though SMEs are at an earlier
adopter stage, the evidence from the current study taken into consideration with the rapid pace of technology
development, suggests that SME managers must engage with the concept of the ICT operation model.