K.about 40 qantas employees are soon to start the programme,which includes simulations,role-play,team-building and strategy exercises,as well as coaching and on-the-job assessments. ‘the programme is very practical,as the issues the participants face in their work are simulated in the lab,’says Ms.Lonergan.’they are able to practise a new skill in a very safe environment and then come back to the workplace and apply it,’