A : Good morning, Electromart Wholesale. Sandy Smith speaking.
B : Good morning. This is Jim Dexter from Bayley and Brown. I'm afraid there's a problem with our last order.
A : I'm sorry to hear that, Mr Dexter Could you give me the order number?
B : Yes, it's RF1454B.
A : One moment, please yes, according to our records, you placed the order on May 6. you ordered 15 HD recorders, model number KT260EM.
B : I'm afraid that's not quite correct. We ordered 50, not 15.
A : I see. I'm sorry about the inconvenience. I'll look into it right away and get back to you, if that's OK.
B : Yes, that ll be fine. Thank you.