C
CAHPS—Consumer Assessment of Healthcare Providers and Systems 
CAR—Corrective Action Report 
CC—core competency 
CEO—chief executive officer 
CLT—Corporate Leadership Team 
CMS—Centers for Medicare and Medicaid Services 
CNA—certified nursing assistant
CNC—Council of Nursing Colleges 
COPIS—Customer-Output-Process-Input-Supplier 
CRM—customer relationship management