Outsourcing Issues and Concerns
When a company decides to outsource IT functions, it takes an important step that can
affect the firm’s resources, operations, and profitability. Mission-critical IT systems
should be outsourced only if the result is a cost-attractive, reliable, business solution
that fits the company’s long-term business strategy and involves an acceptable level of
risk. Moving IT work overseas raises even more issues, including potential concerns
about control, culture, communication, and security.