Throughout the years, we realize that Timbre has become a place where people like to come to celebrate special occasions such as birthdays, marriage proposals and anniversaries. That’s where our bands play a very big part in interacting the customers and being part of the whole experience, and not just engaging or entertaining them through music. Inevitably, we become part of their lives, and that kind of branding takes effort, because we’re dealing with very personal events like wedding proposals, which we cannot afford to screw up. Every event is a customized experience, which sometimes I’ll personally handle, and all details are thoroughly looked into, right down to which song they sing on stage, whether they will do a dance after the proposal and so on. We listen to their requests and try our best help as much as we can.
We also invested in technology to improve our dedication system, which allows customers to make their dedication requests through SMS, which would be shown on screen.