Claims
A. FedEx must receive your notice of a claim due to damage (visible or concealed), delay (including
spoilage claims) or shortage within twenty-one (21) calendar days after delivery of the shipment.
See ”Money-Back Guarantee Policy” for the applicable time period to request a refund or credit
of transportation charges.
B. FedEx must receive your notice of all others claims, including, but not limited to, claims for non delivery
or misdelivery within nine (9) months after FedEx accepts the shipment.
C. You may telephone Customer Service to report your claim, but you must still give FedEx written
notice of your claim within the time limits referred to above.
D. Written documentation of all claims must be delivered to FedEx within nine (9) months after FedEx
accepts the shipment. Such documentation may include original purchase invoices, estimates
or invoices for repair, expense statements, appraisals, survey reports, copies of Air Waybills,
commercial invoices, or other documents.
E. FedEx is not obliged to act on any claim until all charges have been paid. The claim amount may
not be deducted from charges which are due and payable.
F. The original shipping cartons, packing and contents must be made available for FedEx’s inspection
and retained until the claim is concluded.
G. With the exception of concealed damage referred to in paragraph A above, receipt of the shipment
by the recipient without written notice of damage on the delivery receipt is prima facie evidence that the shipment was delivered in good condition.