The performance measures session was broken into three groups of ten and each group dealt with the same topic (namely the performance measures considered essential for an SME to be successful). It was determined by the EPRG (Enterprise Performance Research Group) that a session of this nature involving ten people or less could deal with an issue of this magnitude within a timeframe of an hour and a half. It was determined that when structuring the group sessions it was best to outline the topic in writing to the group and then focus on this subject for a period within the allotted timeframe.
At the end of this initial session the results were collated and presented by each group facilitator to the entire set of participants before the coffee break. This break allowed participants to provide feedback in an informal manner and the
academic team was able to assess how the session had been perceived to date. The data from the session was then correlated against the top findings in the survey and six significant generic performance measures were identified.
A significant performance measure was defined as one, which occurred in the top twenty of the initial survey and existed as an overlapping performance measure across the three groups of workshop experts. The six performance measures outlined below satisfied these parameters. There were significant results from the workshop process for human resource type measures. However, the group was not successful in identifying these in a measurable form. The main set of
Performance Measures, are outlined below: