Dear S.H Kim,
We've tried to explain consignee about licenses which customs required as below:
1. License per Invoice
2. License per Product
The problem now is consignee doesn't want to apply License per Invoice with Food and Drug Administration by themselves while this matter should be arranged by them directly because they are importer this product.
They mentioned whether some forwarder may help to arrange this, but we (Eagles) is AEO (Authorized Economic Operator), we will follow instruction as regulation. This is part of consignee which they should apply through FDA system and then, they will get code no. for this and pass it to us for do customs clearance next step.
If there's anything that we can do by ourselves, we're pleased to support but this case we cannot do i