Greetings,
Thank you for your appeal inquiry.
While we understand your position, we have determined that the action taken against your account was correct. We will not be reversing relevant suspensions and/or notes applied to your account. If you would like to continue playing ArcheAge, please feel free to create a new account. In order to best guarantee that any other accounts you may create in the future are also not closed, please keep these tips in mind.
• DO NOT ever make use of a 3rd party program to assist you in ArcheAge. ArcheAge intentionally does not allow add-ons or macros. Any use of such is a violation of our terms of service and will lead to your account being closed permanently.
• DO NOT use a proxy service to login to our servers
• DO NOT create multiple accounts unnecessarily
• DO NOT mimic gold spammers/sellers
• DO make sure that you add valid information when creating your account. This means making use of a valid e-mail address, first and last name, date of birth, and secret questions and answers.
• DO try using a different e-mail domain if necessary
If you have any additional questions or concerns, please don't hesitate to let us know. Your reference number for this question is 479115.
Sincerely,
GM Stormweaver
Trion Worlds Inc