Prepare food and beverage
environment for service
1.1 Check requirements for the upcoming service
session
Introduction
The industry boasts a wide variety of food and beverage outlets.
The notes provided in this manual are intended as a guide to what
is generally applicable. However you are advised to identify what
specifically applies at your workplace and comply with those
requirements where they differ from what is provided in these
notes.
In many instances the preferred methods, techniques and
protocols will reflect the nature and style of the establishment and
the atmosphere, image and environment it wishes to create.
For example, one establishment may aim for a casual dining
environment while another aims for a more formal approach.
Neither is right or wrong. They are simply different and it is your responsibility to provide
the style of service appropriate for the venue where you work.
If unsure about what applies where you work, speak to your supervisor.
Understanding your role
The basis of doing any job properly is knowing what is required of you, regardless of
industry or position.
All jobs have unique activities or ‘tasks’ attached to them
and, in theory, if everyone does what they should then
the integration of everyone’s efforts will result in the
intended objectives and outcomes for the business and
customers.
This manual looks at the common roles and functions
associated with providing food and beverage services
within a hospitality establishment.
As mentioned above, the diversity of the food and beverage industry will often mean that
the different functions and activities to be performed by food and beverage servers will
vary to meet the style of service provided.