TO BE SUCCESSFUL, any business must establish and maintain a consistent level of quality on any given night, customers should be able to walk into a restaurant and experience the type of hospitality the restaurant has established a reputation for In the restaurant business, as in any field from sports to media to manufacturing, reli- ability and consistency are achieved through training and practice. To take a very dif ferent example, in basketball a winning team will ways have more than one play er who can be counted on to score free throws consistently, especially when the game is on the line, and that sort of consistency is due almost exclusively to hard work and practice between games in the restaurant business a successful restau rant has a trained staff who not only can manage an average night in a way that keeps customers also can handle just about anything that's thrown their way, such as a but ill and an large la party with special requests on a busy other staff malfunction in the kitchen, many having pitch a suddenly becoming to in cover his waiter to or her tables tention ional of brilliance are well good, and flashes waiters from food but all perhaps drawing a lot of at is critics menu the information th making quality a habit a routine so that can be answered the about seconds -establish ey on within need thirty of ng s the so entering making emperature are always at food that the giving specified sure the guests about the is dining questions brings room what customers and back