Dear Valued Guest,
First of all, we would like to take this opportunity to thank you for choosing Thai AirAsia.
AirAsia would like to advice your flight FD3220 scheduled to depart from Krabi (KBV) to Bangkok (DMK) during period 30th October 2016 until 25th March 2017 at 05.40 PM (1740 hrs) has been change flight number with retimed.
Please find below your new flight details.
New flight number : FD3211
New departure time from Krabi (KBV) : 02.55 PM (1455 hrs)
New arrival time in Bangkok (DMK) : 04.20 PM (1620 hrs)
In the event of such a flight reschedule, you may also choose from the following Service Recovery Options:
1. Move flight : Change to a new travel date on the same route within 7 days from original flight date without additional cost and subject to seat availability.
2. Credit shell : Retain the value of your fare in a credit account for your future travel with AirAsia. The online credit shell is valid for 90 days after issuance.
Guests are advised to obtain Service Recovery Option on your own via FIS Link:
** Please check your AirAsia’s Notification Email which previously sent to you today and click to the provided link for select the Service Recovery Option Online by yourself**
Should you require assistance regarding the above, kindly visit our support channels listed below:
1. For any FAQ regarding AirAsia, please visit AskAirAsia
2. Submit your enquiry via our e-form
3. Live Chat (available via AskAirAsia when you login with your AirAsia member ID)
4. For localized assistance, please check Contact Us page on our website (this does not apply to Malaysia and Singapore)