Dear Noon,
thank you for sending the recent delivery of the order #s 3622 and 3642 of the products nanoTAG 0332-20 and swarm bee kit 0358-11.
We have performed the incoming inspection process on the delivered material, which concluded the following result:
- 0332-20 nanoTAG: incoming inspection ongoing, but so far no failures.
- 0358-11 swarm bee ER DK+ boards: only 12 pcs of the delivered 126 pcs passed the optical inspection due to soldering issues – please see the attached photograph[s].
These units look very much different from earlier deliveries.
We will perform further tests, but will not be able to deliver these units to our customers.
How do you propose to proceed? Does BlueChips have a RMA-process to return the material to you?
Could you please also respond to my earlier email asking you about the repair measures on the prior failed units? Please perform an optical inspection on these units regarding the soldering of the swarm bee ER-module as well.
Thank you for your understanding.