Good Morning, welcome to Bu hotel, How can I help you?
Yes, I want a double room for two people please.
Did you book for the room?
Yes, we did my name is…………
Let me check, I’m so sorry we don’t have reservation.
Well, you sent an e-mail confirmation last week.
Could I see the e-mail please?
Sure.
Ah, I see what’s happened. You’re actually in the wrong hotel you want the Sweet hotel. This is Bu hotel. I’ll get a taxi for you. It’s not far from here.
It’s my pleasure.