Play an active role in the welcoming, enjoyment and safekeeping of all visitors to the property, including children and less able people.
Deal effectively and courteously with all visitors, suppliers and team members.
Attend morning briefing sessions and staff training when deemed appropriate by the Head Guide/ General Manager.
Lead entertaining and interesting guided tours of the Castle rooms and gardens as required.
Assist with the security and the protection of the Castle and its contents by providing a watchful presence at all times.
Complete time sheets and any other paperwork as required by Head Guide.
Liaise regularly with other members of the guiding team and feed back any relevant information at daily meetings.
Proactively and positively resolve information provision and Castle problems/incidents in accordance with the Head Guide.
Carry out daily duties such as litter picking, light cleaning, and raising/lowering the flag, stocking of sanitary supplies on a regular basis.
Assist with any furniture moves, following/preceding any functions as required.
Organize and implement displays, activities, trails and quizzes for children and adults, especially within the Courtyard and Castle areas.
Proactively promote the souvenir guidebook, wedding facilities, and other aspects of the business when appropriate.