delivery of technological solutions in the eighties has now shifted to a more balanced emphasis on both cultural and technological issues
Employee motivation is central to acceptance of change in an organization;
implementation of knowledge management will bring changes, the rate of which is determined by the pace that the top management decides.
In a survey, Robinson (2001) found that the top motivating factors for implementation of knowledge management are (1) distribution and delegation of best practices to key
personnel, and (2) retention of tacit knowledge of key personnel.