If prospective customers do not see some kind of tangible or measurable difference between what you offer and what everyone else offers, they will not see any reason why they should do business with you rather than with one of your competitors. If you can better understand how customers arrive at their perceived value conclusion, you then have the key
to closing the perception gap and increasing sales. You can fix any problems or internal misalignments which may at present be decreasing the number of sales you make. There are in fact six systemic drivers which need to be aligned in order for your organization to narrow the perception gap by becoming more solution-centric. These drivers are: