College students are accessing virtual libraries whether they are on campus or learning from a
distance. Academic institutions serving virtual patrons must remain focused on meeting the
needs of those library users by continually examining their preferences, their searching behavior,
and the information they seek. The purpose of this research was to determine if virtual patrons
are satisfied with the resources and services being provided by a university’s online library.
Following a web-based survey, demographic characteristics of students were analyzed to
determine if any influenced students’ satisfaction. Using analysis of variance, correlation, and
descriptive statistics, several demographic factors were found to influence student satisfaction
with the library’s online resources: age, gender, achieved educational level, student status, and
computer experience. One factor, computer experience, was found to influence student
satisfaction with the library’s online services.