• Seeks opportunities to build relationships—Proactively builds effective working relationships with those who have the knowledge, experience, resources, or influence to advance work goals.
• Clarifies shared goals—Exchanges information about the situation/task to determine mutually beneficial goals and outcomes; identifies issues and concerns; summarizes to check understanding.
• Develops others’ and own ideas—Contributes own ideas and expands on others’ ideas.
• Facilitates agreement—Gains commitment from partners to support ideas or take action; uses sound rationale to explain value of actions; confirms agreements, next steps (who will do what by when), needed resources and support, and how to track progress.
• Supports partners—Offers valuable information, resources, and/or time to accomplish win-win outcomes; places higher priority on group goals than on own goals.
• Involves others—Asks others for their opinions and ideas to gain their support when clarifying the situation, developing solutions, exploring needed resources, and committing to action.
• Maintains and enhances self-esteem—Shows others that they are valued by acknowledging their specific contributions, successes, and skills.