Thank you for contacting eBay Customer Service about CCTV camera you purchased. I am sorry to hear that you haven’t received the item until now and the seller is no longer responding. At the same time, I really appreciate your patience in waiting and contacting the seller directly. Don’t worry, I would be glad to assist you on what we can do next. By the way, my name is Kath and it is my pleasure to assist you today.
วิชัย, upon reviewing the transaction, I found out that you already opened a request in our Resolution Center. You did the right thing in contacting the seller and opening the case.
I understand that you want the item. Don’t worry, I already contacted the seller and requested them to contact you directly regarding the updates of the shipment. I also advised to provide a valid tracking number so you can keep track of the shipment. I am positive that it will give a little push to the seller after knowing that the email is coming from us.
On the other hand, if the seller doesn’t respond on the request, all you have to do is to ask us to step in and help as early as July 19 and no later than August 12. Rest assured that once you do that, we will then make a decision after 48 hours. We guarantee for a full refund if seller will not make things right.
Here’s how ask us to step in and help:
1. Sign in to your account and go to the Resolution Center.
2. Then, click Take Action at the right side of the request.
3. On the next page, select Ask us to step in and help, then click Continue.
4. Then, select a reason and include details.
5. Lastly, click Ask us to step in.
Moving forward วิชัย, it would benefit you to search and buy from our Top-Rated sellers. They have a proven track record of delivering great customer service, and following through with every transaction.
You’ll find more information on eBay Money Back Guarantee Program and the resolution process here: