Regarding to your shipment way bill no. 9924313280. We do realize that this incident has caused you a great inconvenience and concern. On behalf of DHL, please accept our sincere apologies for any difficulties you and your organization are caused.
This shipment has been picked up on April 24, 2015 then export from Australia on April 25, 2015 and arrived at Singapore on April 26, 2015 unfortunately DHL flight from Singapore to Thailand on Sunday has only one flight. Our Singapore team has to hold this shipment at the airport because of space not available. The next flight from Singapore to Bangkok is tonight around 09.35 pm. Our Singapore team ensures shipment will uplift to Bangkok within tonight without fail.
We will report this issue to all concern team and try to avoid this problem. We guarantee that we would handle your shipment faster and better in future kaa.