While some providers made us feel as though we were wasting their time, this representative seemed more than happy to take as long as was needed to answer our questions. During our call, we discussed the features the system offers, how to use the system, setup time, the type of support offered and the costs. Rather than providing us with short, one-word answers, as some of the other providers we spoke with did, the FileHold representative gave us lengthy and well-defined responses to our questions that left us with a very clear understanding of not only what the system offers, but how much it costs.
To ensure the company was still offering a high level of service, we made a second round of calls several months later. This time around, instead of asking us to send in an email, our call was immediately transferred to a representative who was able to answer all of our questions. We spoke in detail about the pricing structure, many of the features, mobile access and customer support. By the end of our call, we were just as pleased, if not more so, with the service FileHold offered.
At the end of each of our calls the representatives encouraged us to test out the system's free trial, schedule a demo of the software and watch one of the numerous videos the company has on its website.
We found the videos extremely helpful. While most document-management companies have online videos, very few have the variety FileHold does. The company has more than 20 different short videos on specific functions of the system. For example, there is a video on just the interface, one on how to search for documents and another on the Microsoft Office integration. Instead of trying to cram everything into one long and hard-to-understand presentation, FileHold broke everything out, and we found that method easier to understand.
Once your system is up and running, you can contact FileHold's customer support team via email or by submitting a help ticket online. (Phone service is not an option.) There are also extensive resources on the company's website, including a series of user guides. In addition, the software includes built-in access to help guides.
- See more at: http://www.businessnewsdaily.com/8031-best-windows-document-management-software.html#sthash.uN2Wyw6j.dpuf