Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard.
To be responsible for welcoming guests and handling any complaints. In doing so, he or she:
Supervises reservations and the allocation of bedrooms with the Executive Housekeeper
Monitors the customer accounts and till accounts
Applies and ensures the application of the sales strategy to maximise occupancy and average room price
Co-ordinates the reception team, organising its work and schedules