The characteristics of the social constituent may also influence the type of tensions between the firm and social constituent and the approach taken to resolve them. Although Sri Lanka has performed well in social development, it has lagged in economic development. In 1999, the unemployment rate was 7.7% of the labour force. The adult
literacy rate during 1998 stood at 91.8%. The contextual effects of high social development and low economic development in Sri Lanka might not be applicable to the social constituent in another country.