Electronic Commerce: Definitions and Concepts
0EC is defined through these perspectives
0Business process – doing business electronically by completing business processes over electronic networks
0Service – tool addresses the desire of governments, firms, consumers, and management to cut services costs while improving the quality of customer service and increasing the speed of service delivery
0Learning – enabler of online training and education in organizations ( schools, universities, businesses)
0Collaborative – framework for inter- and intraorganizational collaboration
0Community – provides a gathering place for community members to learn, transact, and collaborate (social network)