Dear Khun Magdalene Kiasrithanakorn
Regarding the missed-size order , KS Group is our valued customer. IVY management is decided to subsidize all the cost occurred and the new order , according to sample and size by referring to email from Khun Narumol enclosed, are under production.
In 2015 and forward we hope we could established our strong relationship and IVY will be your business partner in the long future