Knowledge and Skills
Possess the technical / specialist knowledge needed to deliver specific tasks in his own functional areas. Is able to apply his knowledge and skills effectively and appropriately to enhance job performance.
Drive For Results
Sets achievable goals and strives to achieve them. Perseveres in the face of obstacles to achieve goals on time. Exerts effort to reach the highest levels of performance. Gets things done.
Independence – Work With Minimal Supervision
Proactively takes actions without being prompted. Initiates individual or group projects and takes complete responsibility for their success. Exercises self-direction. Is resourceful. Executes work plans with minimal supervision. Identifies what counts and gets the job done.
Organising Effectiveness
Can handle large workload well. Breaks down projects into component tasks. Is able to organize, coordinate and structure resources effectively and efficiently to meet deadlines.
Problem Identification and Solving
Focuses on important issues and tasks. Identifies potential problems and takes precautionary action. Is able to sort concerns, evaluate alternatives and draw on resources to arrive at rational and creative solutions.
Oral and Written Communications
Organizes and presents thoughts clearly, concisely, persuasively. Is a good listener and provides an effective communication link. Asks appropriate questions to clarify and ensure personal understanding. Shares work-related information openly. Prepares for and presents well in a small group meeting.
Cooperation and Teamwork
Works well with other employees and builds on their ideas. Fulfils commitment to other team members. Provides others with feedback to help them be better team members. Is prepared to face and resolve conflicts in order to reach shared goals.
Flexibility
Can adapt and respond quickly and effectively to changing situations. Promptly switches strategies or tactics if the current ones are not working. Operates well in situations when the consequences of decisions and actions are unclear.
Learning Orientation
Demonstrates a desire to continually learn, grow and develop in line with the Company’s business needs. Seeks feedback from others on personal strength and weakness. Seeks opportunities to apply and develop skills to better serve organizational needs.
Customer Focused
Builds and nurtures long-term relationship with key customer groups. Anticipates and provides solutions to future client needs and issues. Proactively seeks out information and advises customers on the range of possible alternatives. Coaches and supports others on internalizing and demonstrating high standards of customer service excellence.