Orientation (forming): The members are new to the team. They are probably both
anxious and excited, yet unclear about what is expected of them and the task they
Dissatisfaction (storming): Now the challenges of forming a cohesive team become
real. Differences in personalities, working and learning styles, cultural backgrounds,
and available resources
Resolution (norming): The dissatisfaction abates when team members establish
group norms, either spoken or unspoken, to guide the process, resolve confl icts,
and focus on common goals.