Western Iowa Tech Community College: built a communication plan and a common foundation for the organization to work from. The plan included an Approach Document that provided a history of information systems implementation, the strategic importance of the initiative, the project’s organizational structure, goals, roles, responsibilities of the organizational layers, obstacles and the project budget.109 Rensselaer Polytechnic Institute: The challenge in communication is “to communicate what other people in the community should be aware of before ‘go live’.” Prior projects at Rensselaer caught people off guard because of tardy communications that focused on specific details rather than on overall project process. With Rensselaer’s
Banner implementation, the project Steering Team assumed the responsibility for communicating with the campus community. A plan was built, information to be communicated was outlined, means of communication were defined and timing was specified.110 Resting the responsibility of communication with the project’s highest project team emphasizes the importance of this project component