effort at no charge. Stakeholders noted that it was unlikely that the skillsets
would have been available amongst typical Small Business information systems
advisers. Even if such skills could be sourced, it is unlikely that The Business
would have considered the cost of employing the skills as financially feasible.
• Maintenance—As with development, an outstanding issue will be whether
The Business will be able to access and afford the skills necessary to maintain
the Process and Procedures Library on an ongoing basis.
Based on the case study experiences and findings from development of the
Process and Procedures Library, the following observations can be made:
• BPM Tools—BPM tools need to better address efficient and easily maintained
deployment of process assets to business users.
• BPM Skills—The cost and availability of BPM expertise will likely be a limiting
factor in the adoption of BPM by Small Businesses. The BPM Profession needs
to further consider the type of skills required and the best delivery models for
the Small Business sector.
3.5 Resource