This is Kittiphol Munchuvisith (กิตติพล มัญชุวิสิฐ), a Purchasing Manager of Thai Pigeon Co.,Ltd, a joint venture between Pigeon Corporation PCL Japan and Moongpattana Inter PCL, Thailand, who is the manufacturer of Plastic Baby Product, Nurser, Nipple and etc., under Pigeon Brand. My loyalty to Pigeon Company reflects critically on my service here for 16 years.
This could be cited as well about my loyalty to Nissan car since 2000, Nissan Sunny B14 which served me well until April 2013, totally 13 years. During the period of possession Sunny, I was quite satisfied with it and this leads to the 2nd Nissan car in my life, Nissan Sylphy 1.8 CVT.
However, an unexpected trouble occurred as per below report. It is quite unusual and creates some disturbance in me. This strange loud noise from somewhere of the car has become very annoying and distracting, to the point where the ability to concentrate fully on my driving is being affected. Additionally, I wasted my time running into the garage to fix the problem and have spent something which shouldn’t be spent, for example, an company’s annual leave, the taxi cost of travelling while leaving the car to be fixed on May 25 and etc. Without a vehicle, it creates direct and indirect affect to my normal active life a lot. This is unbearable and not deserved for a customer who invests his money for a new car, expecting to drive it happily and conveniently.
Therefore, I am writing this letter to request NMT to kindly consider and look into the matter seriously and no matter what the root cause will be found, I need to have the new car to substitute this defective one as I am mostly concerned the impact of the noise on my ability to concentrate fully on my driving could lead to an accident and possible injury.
Last but not least, I earnestly hope that NMT will not leave a trouble on customer alone and let him down. I still believe in the renowned reputation of Nissan that he will have excellent ideas and offer to maintain his customer relationship and to keep the customer base and finally, I look forward to receiving your immediate feedback about my request and about the proper steps to help solve this problem.