These results imply
that if airlines adopt effective educational training or internal
marketing with respect to job empowerment, they will succeed in
encouraging flight attendants to undertake airline assignments,
and the flight attendants will employ sincere, appropriate emotions
in the performance of their work. Thus, H2-3 and H2-4 are supported.
Additionally, the value of needs does not significantly influence
surface acting in emotional labor (b ¼ .06, n.s.). However,
authorized autonomy does significantly influence surface acting in