We just went through this mandated training since we are a supplier to Allison Transmission. Here are the main points. This involed a 2 day training program involving QA personnel, some managers, and most supervisors. Attendees were our choice not theirs.
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NINE STRATEGIES COVERED:
1. Fast Response
2. Control of Nonconforming Product
3. Risk(RPN) Reduction
4. Standard Operator Training
5. Standardized Work
6. Layered Audits
7. Error Proofing Verification
8. C.A.R.E. (Customer Acceptance Review and Evaluation)
9. Lessons Learned