While attitude toward website and perceived usefulness
have been known as influential factors in online
intentions and purchases, there is lack of consensus regarding
the effects of utilitarian value versus hedonic value.
It has been argued that online shoppers are very goaldriven
and therefore a focus is given to the utilitarian
aspects of websites. Some studies have found utilitarian
value to be more significant than hedonic value for online
intentions and purchases (Overby and Lee 2006; Bridges
and Florsheim 2008). Other studies state that even in
utilitarian activities, hedonic aspects play an important
role and they call for reconsidering the divide of hedonic
and utilitarian systems, to a more balanced view toward
websites that provide both utilitarian and hedonic value
(Novak and Schmidt 2009). Findings of this review show
that, overall, both utilitarian and hedonic values have
positive effects on online intentions and purchases. However,
the ratio of positive results to the total number of
studies is higher for utilitarian value than hedonic value.
It should be noted that utilitarian and hedonic values are
not studied as exhaustively as TAM variables. Literature
needs more studies to analyze effects of perceived utilitarian
and hedonic values.