The Grosvenor
The Grosvenor Hotel, Victoria is a very popular city centre venue close to many of Londons famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel.
The Role
Our Receptionists are an essential point of contact for all our guests, so they are always on stage! Taking responsibility for that initial welcome, those all important first impressions and taking the opportunity to really get to know the guests and anticipate their needs, they are always ready to go the extra mile.
Providing a warm and genuine welcome
Dealing with guest queries both in person and on the phone
Acting as a point of contact for guest queries
Providing friendly straightforward service throughout both at the Reception Desk and throughout the guests' stay
What we look for
Positive, friendly individuals to join a like minded team
Excellent communication skills
Total commitment to customer service
High standards of grooming
Experience in a similar role is desirable but not essential as full training will be given
What's in it for you?
Competitive starting salary and Holiday entitlement
Discounted hotel rates for yourself and your family across the Guoman and Thistle group
A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
The opportunity to work within an organisation committed to personal and career development
Pension and Healthcare schemes
Uniform (where applicable) and meals on duty