2.2. Issues of knowledge management
Organizations need to discover how to motivate their people
to share the tacit knowledge which is the most valuable form
of knowledge and is recognized as a strategic asset, though the
tacit knowledge is usually very subjective and resides inside one’s
head so that is difficult to communicate, comprehend and quantify
[15]. The explicit knowledge is easier to be digitalized and transferred,
so that it can be captured and shared with others by the
use of information technology [24]. Additionally, overemphasizing
on explicit knowledge, especially by IT investments, may lead
to a situation that companies lose their valuable tacit knowledge,
whereas overemphasizing tacit knowledge may lead to a result
that tacit knowledge on its own does not enhance innovation [24].
Indeed, organization’s work with KM should focus on transposing
tacit knowledge into explicit knowledge and converting individual
knowledge into organizational knowledge [38]. Especially, it
is important to make tacit knowledge explicit at the organizational
level through thrust and relationship building processes [24].
Further, in order to achieve sustainable competitive advantage,
companies need to emphasize the total knowledge base of the
company, i.e. the explicit-and tacit knowledge, both internally and
externally [24,26].