Standard Operating Procedure
Dusit International, February 2016
C. Implementation and responsibilities
Property Accounting
1. As explained earlier, to ensure proper segregation of function, the
accounting and reconciliations involved with the payment gateway
transactions must be allocated to different staff by functionality.
2. The overall responsibility for the work flow lies with the Head of accounting
or designate person who is responsible for the maintenance of the General
Ledger to work with the following staff:
For the Income Auditor:
i) On a daily basis, to check and balance the postings for payments made
by card type and by total amount between the Opera Trial Balance
Report (as explained under the section “Hotel Reservations”, these
postings will be done by the Reservations Supervisor) and Global
Collect Transaction Report. To do this, he or she should note that Global
Collect will batch and process payment transactions for the previous day
by the close of business standard time in the Netherlands. Due to the
time difference between the locations of our existing properties and the
Netherlands, the Income Auditor will only be able to view the previous
day transactions the following day;
ii) The Income Auditor must print out the daily reports (defined and
customized during the set-up phase) from Global Collect and then
perform the necessary verification to ensure that the amount charged as
credit or debit card payments in Global Collect matches the same in
Opera PMS by card type. For payment postings, the currency used will
be the local currency, so there should be no exchange rate variance at
this stage.
- If balanced, it is considered reconciled on the posting side and
should be signed off by the Head of accounting as per Point 2 above
and the forwarded to the AR Supervisor / AR Centralise for further
action in the Opera PMS Receivables Ledger; or
- If not balanced, the Income Auditor must then review with the AR
Supervisor / AR Centralise on a line by line basis the postings made
in Global Collect against the same in Opera PMS. Once the
discrepancy has been identified, it is the responsibility of the AR
Supervisor / AR Centralise to follow-up with the Reservations staff
as this side of the transaction posting originates from the SynXis
interface with the Opera PMS;
For the AR Supervisor / AR Centralise:
i) After the payment postings have been reconciled by the Income
Auditor, the next step would be to do the same for settlements
received. ii) Per the agreement made with Global Collect, settlements will be
remitted on a weekly basis every Friday.
iii) The Global Collect Collection Report downloaded by the Income
Auditor will list out the settlements made over the preceding 7 days
and using this report, the AR Supervisor / AR Centralise must then
allocate settlement to the payment receivables in the Opera PMS
Receivables Ledger. The Opera transaction codes to be used for this
purpose will be separate from the generic payment transaction codes
available and these are listed below for ease of reference:
iv) For cancellations or disputes resulting in a reversal or refund, please
refer to the section on this topic later in this LSOP;
v) Unlike balancing payment transactions between Global Collect and
Opera PMS which are done in the local currency, with reconciling
settlements received from Global Collect, there will be a foreign
exchange impact as the settlement will be remitted in US Dollars
instead of the local currency as per the Project Agreement with
Global Collect. As the transaction code used to post settlements is
to a clearing account in the General Ledger, it will be the
responsibility of the AR Supervisor / AR Centralise to work with the
General Cashier to prepare a weekly foreign exchange variance that
should be posted by the Head of Accounting once reviewed and
approved as per Point 2 above. The entries in the General Ledger
will be as follows:
Dr. Gain or Loss on Foreign ( 664008 - 451 )
Cr. Gain or Loss on Foreign ( 664008 - 451 )
Cr. Credit Card Clearance ( 241006 )