1. Management by Objectives (MBO)
A systematic and organized approach that allows management to focus on
achievable goals and to attain the best possible results from available
resources.
2. The Balanced Scorecard
The customer area looks at customer satisfaction and retention.
Learning and growth explore the effectiveness of management in terms of
measures of employee satisfaction and retention and information system
performance.
The internal area looks at production and innovation, measuring performance
in terms of maximizing profit from current products and following indicators for
future productivity.
Financial performance, the most traditionally used performance indicator,
includes assessments of measures such as operating costs and return-oninvestment.