You've reached the customer support team for SimCity BuildIt. We're happy to answer all kinds of Sim-City-Building-It questions, but the game you're talking about is supported by a different team.
The best way to contact a game's support team is through the game itself - check your game settings to see if there's a 'Contact Us' section. If that's not possible, search for your game on the EA help pages for more details, there should be a 'Contact' button right at the very bottom of your game's Help pages. Keep scrolling down to see it!