Case study:
This case study looks at resolving a misunderstanding between health care workers. It highlights cultural differences in both non-verbal communication and the social codes of conduct.
Tina (originally from Malaysia): I have worked with a number of Fijians and sometimes I would touch their curly hair and tell them how nice and soft it feels. Then one day, I found out that in their culture, you’re not supposed to touch people on the head—only the chief can do that.