4.2 PERCEPTION ON THE ROLE AND FUNCTIONALITY OF ERP
The first summarised question dealt with the functionality dimension of ICT subsystems.
Results revealed that there was no unanimity on the functionality aspect of
ICT subsystems in the telecommunications industry. There was, however, strong
support for the observation that ICT subsystems are still in a developmental stage (61.
1 per cent). It was also felt that the subsystems are not totally disjointed but rather in
the process of development. These are in line with Moore’s (2000) suggestion that
over the next decade, the new economies of information will precipitate changes in the
structure of entire industries and in the ways companies compete.